We want you to know exactly what happens with your personal data when you use 10won. This policy explains what we collect, why we collect it, how it is used and what your rights are — written in plain language, not legal boilerplate.
The six things every 10won player should understand about how we handle personal data.
10won collects personal data that is genuinely necessary — account registration details, payment information to process PKR transactions, and activity data to run the platform securely. We do not collect data just because we can.
PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and cards are handled through secure payment channels. 10won does not store full card numbers or mobile wallet PINs — that data stays with the payment provider.
10won does not sell, rent or trade your personal information to third parties for their own marketing purposes. When we share data with partners — such as payment processors or fraud prevention services — it is to operate the platform, not to profit from your information.
We use cookies and similar technologies to keep you logged in, remember your preferences, analyse how the platform is used and improve performance. You can manage cookie preferences through your browser settings. Some cookies are necessary for the platform to function.
You can request access to the data we hold about you, ask for corrections, request deletion in most circumstances, and object to certain types of processing. These are genuine rights, not just policy words — contact support to exercise them.
Part of how 10won supports responsible gaming is by monitoring account activity patterns. If your behaviour suggests you may be at risk, we may use that information to prompt responsible gaming tools or apply account protections — this is part of our duty of care to Pakistan players.
10won is an online betting and gaming entertainment platform serving Pakistan players at 10won.net. This Privacy Policy describes how 10won collects, uses, stores and shares personal data in connection with your use of the platform — including the sportsbook, live casino, game lobby, VIP programme and all other features available to registered players.
By registering on 10won, you acknowledge that you have read this Privacy Policy and agree to the collection and use of your information as described here. This policy should be read alongside our Terms and Conditions. If you disagree with any part of this policy, you should not use the platform.
This policy applies to all access methods — whether you use 10won through a desktop browser, mobile browser, or any future application. The same data practices apply regardless of how you connect.
10won collects personal data in several ways — directly from you when you register or interact with the platform, automatically through your use of the platform, and from third parties such as payment providers during transaction processing.
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC details for verification | Provided by you at registration or verification |
| Contact Data | Email address, mobile number | Provided by you at registration |
| Financial Data | JazzCash / Easypaisa account reference, bank account details, transaction history in PKR | Provided by you and by payment providers during transactions |
| Account Activity Data | Bets placed, games played, login times, deposit and withdrawal history | Automatically recorded by the platform |
| Device & Technical Data | IP address, browser type, device model, operating system | Automatically collected when you access the platform |
| Communications Data | Support chat transcripts, email correspondence | Created when you contact support |
| Cookie & Usage Data | Pages visited, session duration, feature interactions, referring URL | Automatically collected via cookies and analytics tools |
We do not collect sensitive personal data such as biometric data, religious beliefs or political opinions. We do not knowingly collect data from individuals under the age of 18.
Every piece of data 10won collects has a specific purpose. We do not process personal information without a legitimate reason. The main purposes for which we use your data are:
We process your data only when we have a legitimate basis to do so — this includes performing your account contract, complying with legal obligations, protecting vital interests and, where applicable, your explicit consent.
Processing PKR transactions securely is central to the 10won experience. When you deposit or withdraw using JazzCash, Easypaisa, Raast, a bank account or a debit card, your payment data is handled as follows:
All financial data is transmitted over encrypted connections. 10won takes the security of PKR transactions seriously and continuously reviews the payment data handling practices of our third-party partners.
10won uses cookies and similar tracking technologies to provide a functional, secure and personalised experience on the platform. A cookie is a small text file placed on your device when you visit the platform. Here is how we use them:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential Cookies | Keep you logged in, maintain session security, prevent cross-site request forgery | No — required for the platform to function |
| Functional Cookies | Remember your preferences such as language, odds format and notification settings | Yes — but some features may not work as expected |
| Analytics Cookies | Track page visits, session duration and feature usage to help us improve the platform | Yes — via browser settings |
| Marketing Cookies | Help us understand the effectiveness of our promotions and show relevant offers to players who have opted in | Yes — via browser settings or account preferences |
You can manage or delete cookies through your browser settings at any time. Please note that disabling essential cookies will affect your ability to use the platform, including staying logged in and completing transactions. Detailed instructions for managing cookies are available in your browser's help documentation.
10won does not sell your personal data. We share your data only in limited, clearly defined circumstances:
All third parties with whom we share personal data are required to handle that data securely and to use it only for the specific purposes for which it was shared. We do not permit our data-sharing partners to use your information for their own marketing or commercial purposes.
10won never shares your personal data with other betting platforms, data brokers, social media companies or advertising networks without your explicit consent.
10won retains personal data for as long as it is necessary for the purposes for which it was collected, or as required by applicable legal obligations. The general principles we follow are:
When personal data is no longer required and no legal obligation requires its continued retention, it is securely deleted or anonymised. You may also request deletion of your data in certain circumstances — see the Your Rights section below.
As a 10won player, you have a number of rights in relation to the personal data we hold about you. These are real rights and we take them seriously. Here is a summary of what you can ask for and how:
You can request a copy of the personal data 10won holds about you. We will provide this in a clear format within a reasonable timeframe.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
In certain circumstances you can request that we delete your personal data. This right is not absolute — legal retention obligations may apply, for example to transaction records.
You can request that we restrict the processing of your data in certain situations, for example while a correction request is being reviewed.
You can request a structured, machine-readable copy of personal data you have provided to 10won, so that you can transfer it to another service if you choose.
You can object to the processing of your data for direct marketing purposes at any time. You can also object to processing based on legitimate interests in certain circumstances.
10won implements technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. Our security practices include:
While we take every reasonable step to protect your data, no internet-based platform can guarantee absolute security. You also play an important role in keeping your account secure — use a strong, unique password, do not share your login credentials, and contact support immediately if you suspect your account has been accessed by someone else.
10won will never contact you asking for your password or PIN. If you receive such a request claiming to be from 10won, treat it as fraudulent and report it to support immediately.
10won is strictly an adults-only platform. Registration is permitted only for individuals who are 18 years of age or older. We do not knowingly collect personal data from anyone under the age of 18.
If we become aware that a player account belongs to a minor, or that personal data has been collected from a minor without appropriate parental consent, the account will be immediately closed and all associated data will be deleted. Any balance in such an account, including deposits and winnings, will be forfeited.
If you believe a minor has registered on 10won or that personal data belonging to a minor is being processed by us, please contact support immediately so we can take prompt action.
Responsible gaming is a core part of how 10won operates, and your data plays a role in supporting it. We analyse account activity — including deposit frequency, session duration, bet sizes and withdrawal patterns — to identify behaviours that may indicate a player is experiencing difficulties with their gambling habits.
Where such patterns are identified, we may use this information to:
This use of your data is part of 10won's duty of care to Pakistan players, and is not used for any commercial purpose. It is one of the few cases where we may take action based on your account data without a specific request from you, because player wellbeing matters more than platform revenue in these situations.
For more information on the responsible gaming tools available to you, visit our Responsible Gaming page.
10won may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law or improvements to our data practices. When material changes are made, we will notify registered players via email or through an in-platform notification before the updated policy takes effect.
The date shown at the top of this page reflects when the policy was last revised. We encourage you to review this page periodically so that you are always aware of current data practices. Continued use of 10won after an updated policy takes effect constitutes your acceptance of the revised terms.
If you have concerns about any changes to this policy, please contact our support team before the update takes effect.
If you have a question about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information is being handled, please contact the 10won support team. We are available 24 hours a day, seven days a week.
When making a data rights request, please include your registered account username and a clear description of your request. This helps us locate your records accurately and respond to you without unnecessary delay.
You can reach us via the live chat feature within the platform or at the support email address shown in the footer of this page. We aim to acknowledge all data rights requests promptly and to provide a full response within a reasonable timeframe.
For all privacy-related queries, contact us at [email protected] — include "Privacy Request" in your subject line so your message reaches the right team quickly.