These terms govern your use of the 10won platform. Please read them carefully before registering. By creating an account you confirm that you have read, understood and agreed to everything set out here.
10won is strictly for adults aged 18 or older. Registering a second account to bypass age restrictions, or sharing your account with a minor, will result in immediate suspension and forfeiture of any balances.
Each player may hold exactly one account on 10won. Duplicate accounts created to claim multiple bonuses or to circumvent restrictions will be closed, and any PKR balances or pending withdrawals in those accounts will be forfeited.
All bonuses, free bets and promotional offers on 10won come with specific wagering requirements and time limits. Reading the promotion detail page before opting in is the single best way to avoid disappointment when it comes to withdrawal eligibility.
You are responsible for keeping your login credentials secure. 10won will never ask for your password. Any activity carried out through your account — whether by you or someone else using your credentials — is treated as authorised by you.
All transactions on 10won are processed in Pakistani Rupees. We support JazzCash, Easypaisa, Raast, bank transfer and debit cards. Withdrawal requests are processed to the same method used for the original deposit where possible.
Attempting to exploit software errors, using automated betting tools, coordinating bets to guarantee outcomes across multiple accounts, or engaging in any form of collusion will result in account suspension and full review of all associated activity.
By accessing the 10won platform, creating a player account or placing any bet, you confirm that you have read these Terms and Conditions in full and agree to be bound by them. These terms form a legally binding agreement between you and 10won. If you do not agree with any part of these terms, you should not use the platform.
These Terms and Conditions apply to all aspects of the 10won platform including the sportsbook, live casino, game lobby, VIP programme, promotional offers and any other features or services made available to registered players. Where specific products or promotions carry additional terms, those additional terms apply alongside these general terms and, in the event of a conflict, the specific terms take precedence.
Using 10won on a mobile device, through a browser, or via any future app, all falls under these same terms. Platform and device do not affect your obligations or ours.
To register and use 10won you must meet all of the following conditions at the time of registration and at all times while your account remains active:
10won serves Pakistan players and the platform is designed with Pakistan in mind — PKR currency, local payment methods, cricket-first sportsbook and Pakistan English throughout. Players accessing from outside Pakistan do so at their own risk and responsibility. 10won makes no representation that the platform is appropriate or lawful for use outside Pakistan.
If you provide false information about your age or identity during registration, your account will be permanently closed and any balance, including winnings, will be forfeited.
You may hold one account on 10won. Duplicate accounts are strictly prohibited regardless of the reason for opening them. If you have forgotten your login details, use the account recovery process rather than creating a new account.
When registering you must provide accurate, complete and current information. You are responsible for keeping your contact details up to date. 10won uses your registered contact information for important account communications including verification requests, withdrawal confirmations and responsible gaming notifications. If we cannot reach you because your contact details are outdated, that is your responsibility.
You are solely responsible for the security of your account credentials — your username, password and any two-factor authentication details. Do not share your login with anyone. 10won will never ask you for your password through any channel. Any activity carried out on your account is your responsibility, including bets placed and withdrawals requested, whether or not you personally initiated them.
10won reserves the right to request identity verification at any point, including at registration, before processing withdrawals or if unusual account activity is detected. Failure to complete verification within a reasonable timeframe may result in account restrictions.
All deposits and withdrawals on 10won are processed in Pakistani Rupees (PKR). Supported deposit methods include JazzCash, Easypaisa, Raast, bank transfer and debit cards. The availability of specific methods may vary and is displayed at the time of deposit or withdrawal.
Deposits are credited to your account balance once the transaction is confirmed by the payment provider. Processing times vary by method — JazzCash and Easypaisa deposits are typically instant, while bank transfers may take longer depending on the sending bank. 10won is not responsible for delays caused by payment providers or banking institutions.
Withdrawals are processed to the same payment method used for the original deposit wherever possible. This is a standard fraud prevention measure. Before your first withdrawal is processed, you may be required to complete identity verification. Minimum and maximum withdrawal amounts apply and are displayed in the cashier section of your account.
PKR balances in your 10won account are held securely and are available for withdrawal subject to these terms, verification requirements and any applicable bonus wagering conditions.
10won offers a range of bonuses and promotional offers including welcome bonuses, deposit match offers, free bets, PSL-specific promotions and reload bonuses for returning players. All promotions are subject to specific terms that are published on the individual promotion page. You should read those terms before opting in to any offer.
General bonus conditions that apply across all 10won promotions unless the specific promotion terms state otherwise:
Attempting to abuse bonus offers — including opening multiple accounts, using VPNs to claim regional offers, or coordinating bets to satisfy wagering requirements with minimal risk — will result in bonus cancellation and account review.
VIP programme benefits including enhanced withdrawal limits, loyalty bonuses and dedicated support are governed by the VIP programme terms available on the VIP page. VIP status and associated benefits can be reviewed or withdrawn if account activity falls below the required thresholds or if terms violations are identified.
All bets placed on 10won are subject to the specific rules applicable to the sport, market or game type. Sportsbook rules covering cricket, football, esports and other markets are published in the platform's help and rules section. Casino game rules are governed by the individual game provider's rules, which are accessible within each game.
Key sportsbook principles that apply across all markets:
10won takes bet integrity seriously. Any account identified as placing bets in patterns consistent with match-fixing, insider information or automated scripted betting will be suspended and the matter reviewed. Winnings from such bets will not be paid until the review is concluded, and may be forfeited entirely if the review confirms a violation.
The following activities are strictly prohibited on 10won and will result in account suspension, forfeiture of balances and where appropriate, reporting to relevant authorities:
10won monitors account activity continuously. Suspicious patterns trigger manual review. During a review, affected accounts may have withdrawals paused until the review is complete.
10won is committed to providing a safe and enjoyable entertainment experience. Betting should always be treated as entertainment, not as a way to generate income or to recover financial losses. We strongly encourage all players to approach 10won with a clear budget in mind and to stick to it.
The following responsible gaming tools are available to all registered players through account settings:
Cooling-off and self-exclusion requests are processed by the support team and take effect promptly. If you feel that your betting activity is causing you financial stress or emotional difficulties, please use these tools or contact support to discuss your options. These features are not a sign of weakness — they are there for a reason and using them is entirely the right thing to do when you need to.
For full detail on our approach and the tools available, visit our Responsible Gaming page.
10won collects and processes personal data as part of account registration, payment processing and platform operation. The full detail of what data is collected, how it is used, how long it is retained and your rights in relation to it are set out in our Privacy Policy, which forms part of these terms by reference.
By registering on 10won you consent to the collection and use of your personal data in accordance with the Privacy Policy. Key points include:
10won reserves the right to suspend or close any account at any time, with or without prior notice, where it has reasonable grounds to believe that:
Where an account is closed for reasons other than a terms violation, any remaining PKR balance will be returned to the player via their registered payment method following completion of any outstanding verification. Where closure results from a confirmed terms violation, balances may be forfeited depending on the nature and severity of the breach.
You may close your account at any time by contacting customer support. Before closing, ensure any pending withdrawal requests are completed and any applicable bonus wagering conditions are understood — bonus balances are forfeited on voluntary account closure.
10won aims to keep the platform available at all times but does not guarantee uninterrupted access. The platform may be unavailable during scheduled maintenance windows, which we will communicate in advance where possible, or during unplanned outages caused by technical issues, third-party infrastructure failures or circumstances outside our control.
In-play bets already placed and confirmed before a platform outage will stand and be settled according to the actual result of the event. Bets not yet confirmed at the time of an outage are not accepted and no obligation is created by an incomplete bet slip submission.
10won is not liable for any loss — financial or otherwise — resulting from platform unavailability, delays in page loading, or errors in odds display caused by technical failures, provided that such errors are corrected promptly upon identification.
To the fullest extent permitted by applicable law, 10won's total liability to you in connection with your use of the platform — whether in contract, tort or otherwise — is limited to the amount of funds held in your account at the time the claim arises. 10won is not liable for indirect, consequential, incidental or punitive damages of any kind.
10won does not accept liability for:
Nothing in these terms limits liability for fraud, gross negligence or any other matter that cannot be limited by law.
10won may update these Terms and Conditions from time to time. When material changes are made, registered players will be notified via the email address on their account or through an in-platform notification before the changes take effect. Continued use of the platform after the effective date of updated terms constitutes acceptance of the revised terms.
We recommend reviewing these terms periodically, particularly before placing large bets or opting in to new promotions. The date at the top of this page reflects the most recent revision. If you disagree with updated terms you should stop using the platform and contact support to discuss your account closure.
If you have a question about these terms, a complaint about platform conduct, a dispute about a bet settlement or any other concern, the first step is to contact 10won customer support. The support team is available 24 hours a day, seven days a week and handles queries in straightforward Pakistan English without unnecessary escalation layers.
You can reach support through the live chat feature in the platform or by emailing the address listed in the footer of this page. Please provide your account username and a clear description of the issue when making contact — this significantly speeds up resolution.
Formal complaints that cannot be resolved through the normal support process will be reviewed by the 10won complaints team within a reasonable timeframe. You will receive a written response setting out the outcome of the review and the reasoning behind it.
10won does not claim any government licence, regulatory approval or official endorsement in Pakistan. These terms are the sole contractual basis for your relationship with the platform.